MMM... Multi-Mode Meetings!

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When COVID-19 hit last year, we added video-conferences to School Interviews. This was hugely popular, with over a thousand schools using the new feature. But as we've all adapted to new ways of working, schools have asked about phone meetings instead, or phone and video-conference meetings. We think you're going to say "mmm!" when you see our new multi-mode meetings.

Multi-mode meetings allow you to offer any combination of in-person, phone or video-conference meetings. If you offer more than one, parents select their preferred option when they register, and get tailored instructions with their bookings. So if they chose a phone meeting, their confirmation message says "The teacher will phone you at the booking time."; or if they chose a video-conference, they are presented with the teacher's video-conference link.

You set this up on the new Meeting Modes page, which you can reach by clicking the Change link near the top of the EVENT page:

Even better, in an emergency you can add a new mode and change parents to it with a couple of clicks. Lets say you started with in-person meetings (the default), and bookings are in full swing. But then a lockdown is announced, and you decide it's best if teachers phone parents instead. The new multi-mode meetings feature makes it simple to change everyone to phone meetings, and send them updated confirmation emails:

  1. Temporarily close bookings on the home page, to prevent parents making in-person bookings while you make the change.
  2. On the Meeting Modes page, enable phone meetings, by ticking the PHONE MEETINGS checkbox. This reveals the PHONE INSTRUCTIONS, which you can edit if neccessary. Click SAVE.
  3. Return to the Meeting Modes page. There will now be a Change to phone link after the In-person count in the table at the bottom. Click it, and confirm you want to make the change.
  4. All parents will now recieve a new copy of their booking confirmation, with a highlighted message saying their bookings have changed from in-person to phone meetings. Are you saying "mmm!" yet?
  5. But you're not quite done - you probably want to disable any more in-person bookings. Simply un-tick the in-person checkbox and click SAVE.
  6. On the home page, open bookings again. All future bookings will be for phone meetings.

As usual, our friendly support people would be delighted to help you set up your next event with multiple modes, or to talk you through an emergency mode change. Just click the CONTACT US button, and drop us an email or give us a call.

Last updated Thu 17 Mar 2022 by MessageMyWay Support.